At OXR, we strive to ensure a seamless and efficient shipping experience for all our customers. Below is a detailed overview of our shipping and delivery policies:

1. Shipping Locations

OXR currently ships exclusively within India.

2. Shipping Methods and Carriers

We provide standard shipping services through the following reputable carriers:

• Ekart
• Blue Dart
• Delhivery
• FedEx
• DTDC

3. Shipping Costs

• Shipping fees are determined based on the delivery location.
• Enjoy free shipping on all orders over ₹399.

4. Processing Time

• Product Orders: Orders are typically processed within one business day or less.
• Mail-In Repairs: Processing times vary depending on the complexity of the repair.

5. Delivery Times

• Estimated delivery time for standard shipping is between 4-6 days, although it may be expedited depending on the carrier.

6. Order Tracking

• Tracking information will be provided via your selected courier partner. You will receive a tracking number once your order is dispatched.

7. Delivery Issues

• In the event of a delay, loss, or damage during shipping, please contact our customer service team for resolution.
• Returns and replacements are available solely for goods that arrive damaged.

8. Handling Charges

• No additional handling charges will be applied to your order.

9. Repair Shipping

• Domestic Repairs: Customers are responsible for the cost of shipping devices to us. OXR will cover the cost of return shipping for repairs.
• International Repairs: Customers are responsible for all shipping costs associated with mail-in repairs, both to and from our facilities.

10. Customer Service

For any inquiries or issues related to shipping and delivery, please contact our customer service team:

• Email: support@oxrepair.in
• Phone: +91 81232 57410
• Support Page: Visit Our Support Page

We appreciate your business and are committed to providing exceptional service. Thank you for choosing OXR.