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OXR Refund Policy

🔁 Return & Refund Policy

At OXR (OX Repair), we are committed to delivering high-quality products and reliable repair services. This policy outlines the conditions for returns, refunds, and cancellations in a transparent and fair manner.

1. Return Eligibility

You may request a return or replacement under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The issue is reported within 48 hours of delivery
  • The product is unused and in original packaging with all accessories

📌 Requests made after the return window may not be accepted.

2. Repair Services (Non-Returnable)

  • Repair services are non-returnable once completed
  • However, all repairs include a limited service warranty (7–30 days depending on service type)
  • This warranty covers:
    • Defects in replaced parts
    • Workmanship issues

🚫 Warranty does not cover:

  • Physical damage after repair
  • Water damage
  • Mishandling or unauthorized repairs

3. Refund Eligibility

Refunds will be processed under the following conditions:

  • Returned product is verified as defective or damaged
  • Order is canceled before dispatch or service initiation
  • Product/service is unavailable after payment

4. Cancellation Policy

  • Orders can be canceled before shipment or before repair begins
  • Once the repair process has started, cancellation is not allowed

5. Return Process

To initiate a return:

  1. Contact us within the eligible period
  2. Provide:
    • Order ID
    • Issue description
    • Photo/video proof
  3. Our team will verify and provide return instructions

6. Refund Process

  • Refunds are processed within 5–7 business days after approval
  • Amount will be credited to the original payment method
  • Bank/payment delays may vary depending on provider

7. Shipping Charges

  • Free return pickup for damaged/incorrect products
  • For other cases (if approved), shipping charges may apply

8. Non-Returnable Items

  • Successfully completed repair services
  • Products damaged due to misuse
  • Items without proof of purchase
  • Installed parts/accessories (unless defective)

9. Contact Information

📧 Email: support@oxrepair.in
📞 Phone: +91 81232 57410
🌐 Website: https://oxrepair.in

10. Policy Updates

OXR reserves the right to update this policy at any time. Changes will apply to orders placed after the update.

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