At OXR, we are committed to ensuring your satisfaction with our products and services. If you need to request a refund, please review our refund policy outlined below.

1. Eligibility for Refunds

• Products: We offer refunds only for products that are damaged upon delivery. If you receive a damaged item, please contact us within 7 days of receiving the product to initiate a return and refund process.
• Repairs: For repair services, refunds are not typically offered. If you have concerns about the repair service, please contact our customer service team to discuss possible solutions.

2. Return Process

To return a damaged product, follow these steps:

1. Contact Us: Notify us within 7 days of receiving the damaged product by contacting our customer service team at support@oxrepair.in or +91 81232 57410.
2. Provide Details: Include your order number, a description of the damage, and any relevant photos of the damaged item.
3. Return Authorization: Our team will provide you with return instructions and a Return Merchandise Authorization (RMA) number if applicable.
4. Return Shipping: Ship the damaged product back to us using the provided instructions. Please ensure that the item is securely packaged to avoid further damage during transit.

3. Refund Process

• Processing Time: Once we receive the returned item and verify the damage, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

4. Non-Refundable Items

• Repair Services: As mentioned, refunds are not typically offered for repair services. Any issues with repairs should be addressed with our customer service team.
• Accessories: Accessories are eligible for refund only if they are damaged upon arrival.

5. Exchanges

We do not offer exchanges. If you need a different product, please return the damaged item for a refund and place a new order for the desired product.

6. Contact Information

For any questions regarding returns and refunds, please contact our customer service team:

• Email: support@oxrepair.in
• Phone: +91 81232 57410
• Support Page: Visit Our Support Page

7. Changes to Policy

OXR reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to all transactions occurring after the date of modification.

Thank you for choosing OXR. We appreciate your business and are dedicated to providing excellent service and support.